Have a Question? We’re Here to Help!
Discover answers to our most commonly asked questions regarding orders, shipping, returns, exchanges, product information, and more. Whether you need assistance with tracking your order, clarifying our return policy, or verifying compatibility, you’ll find everything you need right here.
When can I expect my order?
All of our items are made to order, and we aim to ship orders within1 to 3 business days. Once your order is dispatched, you will receive tracking information via email. However, We kindly ask that you allow up to 5 days just to be on the safe side.
What should I do if my order is delayed?
While most orders are delivered within the estimated timeframe, if you encounter any delays, please check your tracking link for the latest updates. If your order is considerably delayed, feel free to reach out to us, and we will investigate the issue for you.
How do I track my order?
After your order has been shipped, you will receive an email containing the tracking information. If you haven't received this email, please check your spam folder.
What’s your return policy?
We offer made-to-order products, and due to the custom nature of these items, we maintain a no-return policy. However, we are dedicated to ensuring our customers are happy with their purchases. As a goodwill gesture, if you are not satisfied, we can provide you with a discount on future purchases as compensation.
What if my item arrives damaged?
We put a lot of effort into packaging our products, but if your order arrives damaged, please reach out to us within 7 days of delivery with photos of the damage, and we will arrange for a replacement.
Is it possible to cancel my order?
Yes, you can cancel your order as long as it hasn’t entered production. Since all items are made to order, this cancellation window is limited.
To cancel your order, kindly contact us within 3 hours of your purchase.. If your order has already entered production, we will be unable to process the cancellation.
What is the durability of your cases?
Our cases are crafted to provide both style and protection. The Tough Case features dual-layer defense with a shock-absorbing inner lining.
Are your phone cases compatible with wireless charging?
Absolutely! All of our phone cases are completely compatible with wireless charging.
Is my payment safe?
Yes! We utilize secure payment processing and encryption technology to safeguard your information. You can make payments using credit/debit cards, PayPal, Apple Pay, and Google Pay for a safe and smooth checkout experience.